Refund policy

Refund & Return Policy

We want you and your dog to be happy with your TrekGrip harness. If something isn't right, here's how we can help.

Size Exchanges
If the size doesn't fit, we'll exchange it for free within 30 days of purchase — no extra shipping cost to you. Just contact us with your order number and the size you need.

Returns
You may return an unused item in its original condition within 30 days of delivery for a full refund. To start a return, email us at maciejst94@gmail.com with your order number.

How Refunds Work
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your harness arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or issue a full refund at no cost to you.

Contact Us
Questions about a return or exchange? Email maciejst94@gmail.com and we'll get back to you as soon as possible.